Built for salons & spas
Make your salon’s reputation part of the booking decision.
Review and follow-up workflows that support real client feedback.
Built around your salon
Reputation & retention
Use honest review requests, practical response standards, monitoring, escalation, and retention support to help a good customer experience remain visible and useful. These capabilities are separately scoped when they are not part of the selected package.
- Policy-safe review request systems
- Response standards and escalation rules
- Reputation monitoring
- Reactivation and retention support
Proven first at Element Nail Bar
Systems shaped inside a real salon group.
Element Nail Bar is owned by EDGE's founder.
Google ratings as of Oct 28, 2026. Follower counts from the public profiles on Aug 13, 2026.
Your questions
Clear answers before we start.
Do you reply to our Google reviews?+
We define review-response standards, monitoring and escalation within the agreed scope, including who approves replies.
How do you ask happy clients for reviews?+
We help plan honest review requests as part of the client follow-up workflow. Feedback is earned through the salon experience, without manufactured reviews or review gating.
What happens with a bad review?+
The response workflow sets out who reviews the concern and when it needs escalation. Replies should address the client’s experience without publishing private details.
Free check-up
See where your bookings leak.
Tell us about your salon and we'll send back the fixes that matter most.